No cosmetic change: AI asks crew to sport less jewellery, avoid delays - Times of India

No cosmetic change: AI asks crew to sport less jewellery, avoid delays – Times of India

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NEW DELHI: Air India, which was recently handed back to the Tata Group, has asked its cabin crew to wear minimum jewellery to avoid “any delays at customs and security checks”. They have also been told to not “visit duty-free shops” and proceed to boarding gate after completing immigration and security checks so that flights do not get delayed.
The cabin crew has also been advised to not consume beverages or have food prior to or during guest boarding and assist in swift boarding and seating of guests. Since big-ticket changes like new aircraft and/or upgraded cabin interiors will take time, the Tata Group has started implementing two changes that can make flyers feel the difference immediately – improve AI’s on time performance (OTP) – which has not been a strong point of the airline in the past few years – and enhanced meal service.
Accordingly, AI’s inflight service department on Sunday issued an advisory for cabin crew members to improve OTP regarding “strict compliance” of reporting timings. “..to maintain OTP on all flights across the network and prevent delays occurring due to cabin crew”, the crew has been asked to proceed to immigration (at outstations) as soon as they complete check-in formalities.
“The cabin crew must not wait for commander at movement control/check-in counter (at outstation) and proceed to the aircraft well within time. (They) must adhere to uniform regulations with emphasis on minimum jewellery being worn in order to avoid any delays at customs and security checks,” the advisory says. “Once on board, the cabin crew should only wear the items of PPE kit, which are required to be worn as per the latest circular (head gear and foot covers have been withdrawn) in the shortest possible time and complete the mandatory checks before/well within the prescribed timings. Do not delay mandatory pre-flight check clearance, which may be attributable to cabin crew,” it adds.
Cabin supervisors have been asked to give the clearance for boarding to ground staff before/or well within prescribed timings and not delay the guest boarding due to reasons attributable to cabin crew. “The cabin supervisor should not delay the door closure due to any activities, which may be attributable to cabin crew. Any deviation from the above should be mentioned in the in-flight/cabin supervisor’s report with reasons…,” it says.



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