Vistara lifts pandemic-time service cuts for flyers; to ‘go beyond 2020 levels of customer experience’ - Times of India

Vistara lifts pandemic-time service cuts for flyers; to ‘go beyond 2020 levels of customer experience’ – Times of India

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NEW DELHI: After Air India, passengers flying India’s only other full service carrier (FSC) as of now — Vistara — will also get an enhanced meal service on board. While Tatas have started upping the service on AI after taking over the Maharaja, Vistara is gradually resuming several services that were truncated due to the pandemic.
Non-veg meals in domestic economy (in both the airlines) are being served again and Vistara has resumed serving hot beverages, including Starbucks coffee in all cabin classes, to wider variety of inflight entertainment (IFE) content. Vistara says it is “not just restoring pre-Covid standards of customer experience but plans to exceed it in coming months.”
On the domestic network, Vistara says it has resumed serving tea and coffee, including Starbucks, on select routes and will progressively restart this service on all flights with flying time of 90 minutes and above. It has re-introduced menu cards in business class starting Tuesday and will increase the choice of meals for its premium economy and business class customers soon. On international routes, Vistara says it has enhanced the choice of alcoholic beverages in all three cabin classes.
On short to medium haul routes, menu cards are back in the business class and the airline has made the full bar available to all customers. Vistara will be resuming these on the long-haul routes along with increasing the meal options for customers. The airline will also be improving its inflight entertainment (IFE) offerings across its domestic as well as international network though a wider variety of content.
Vistara chief commercial officer Deepak Rajawat said: “Safety of our customers and staff has been our topmost priority, and takes precedence over all other considerations. As the world inches closer to normalcy now, we are delighted to bring back some of the services that were discontinued in view of customer safety. Vistara is committed to providing a world-class flying experience, backed by the continued support of our parent companies, Tata group and Singapore Airlines. While we are restoring our services progressively and systematically, we will also be introducing new enhancements at various customer touchpoints.”



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